My Messages

FAQs

How do I send a message to a coach?

Type the name of the coach and wait for the list to drop down. The coach will be “NAME-SCHOOL”. Any other user is not a coach

If you don’t know who to message, you can explore our coaches here

How long will it take my coach to answer?

Your coach should answer your message within 48-72 hours. If you do not hear from your coach, please send us an e-mail at support@mymedcoach.ca so that we can follow up and ensure your coach received the message.

Do I need to send a message to the coach before booking?

No. If the coach has availability on the booking page, you can book them directly! You do not need to send them a message prior to booking. Once you book the session, your coach will send you a message at least 48 hours prior to your session. If you do not hear from your coach at least 48 hours before your session, please e-mail us right away at support@mymedcoach.ca.

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